Privacy Policy
Last updated: October 7, 2026
This policy explains how Transcend Center ("we", "us") collects, uses, discloses, stores, and protects personal information when you visit this website or submit an application through it. We operate from Kelowna, British Columbia, and handle personal information in accordance with the Personal Information Protection Act (British Columbia) and the Personal Information Protection and Electronic Documents Act (Canada).
By using this website or submitting an application, you agree to the practices described in this policy. You do not have to provide personal information, but some parts of the website, including the application, cannot work without it.
1. Who we are
Transcend Center is operated by Nylund Holdings Ltd., located at 101-1865 Dilworth Drive, Kelowna, BC V1Y 9T1, Canada. We are responsible for the personal information we collect through this website.
Questions, requests, or complaints about this policy or your personal information should go to our Privacy Officer at jake.nylund@gmail.com. Our Privacy Officer is Jacob Nylund.
2. What personal information we collect
Personal information is information that identifies you, or could reasonably be linked to you, alone or combined with other information. Information that has been anonymised so it can no longer identify anyone is not personal information.
Information you give us
- Application: your full name, email address, phone number, your answer about any physical or mental well being matters we should be aware of, how soon you hope to start, what led you to apply, and whether you can invest in a program. We use these answers only to assess whether a program is a fit for you and to keep you safe.
- Payments: if you book a ceremony or program, billing details needed to take payment. You can pay by cash, cheque, e-transfer, PayPal, or Stripe. Card payments made through PayPal or Stripe are processed by those providers, and we do not see or store full card numbers.
- Messages: anything you send us by email, text, or other channels, including details you share while arranging your participation.
Information collected automatically
When you visit this website, we and our service providers may collect your IP address, browser and device type, operating system, pages viewed, time spent on pages, the page that referred you, session length, approximate location based on IP address, and how you interacted with the video. This is collected through cookies and similar technologies described in section 5.
3. Sensitive information and consent
Some information, such as health or mental health history, is sensitive. The application asks whether there is anything about your physical or mental health we should be aware of. We only ask for what we need to review your application and to make sure a ceremony is safe and appropriate for you. Please do not include information you are not comfortable sharing.
Before we collect sensitive information, we ask for your explicit consent. By submitting an application, you consent to us collecting, using, disclosing, and storing that information for the purposes in section 4 and as described in section 8. Consent is always optional, but if you do not give it we may not be able to consider your application.
You can withdraw your consent at any time by emailing jake.nylund@gmail.com. Withdrawing consent does not affect anything we did with your information before you withdrew it. It may also mean we can no longer process your application or provide a ceremony.
4. How we use your information
We use personal information to:
- Review your application and decide whether we can offer you a place.
- Contact you about your application, scheduling, and preparation.
- Provide support before and after a ceremony.
- Process payments and keep billing records.
- Respond to questions and requests you send us.
- Understand how visitors use the website and whether our advertising is working.
- Keep our website secure, detect fraud, and prevent misuse.
- Meet our legal, tax, and record-keeping obligations.
The legal basis for most of this is your consent. Some uses are needed to fulfil a booking or to meet legal obligations. Our website security and fraud prevention rely on our legitimate interest in protecting the site and our clients. We do not use personal information for purposes beyond these without your consent.
5. Cookies and similar technologies
Cookies are small files that a website places on your device. Some are removed when you close your browser, and others remain for a set time. We use both types.
- Essential: needed for the website to work, such as keeping the page secure. These do not require consent.
- Analytics and advertising: used to measure how the website is used and whether our ads work. We ask for your consent through a banner before setting these, and we do not set them until you agree. You can change your choice at any time.
You can also block or delete cookies through your browser settings. If you do, some parts of the website may not work as intended.
6. Advertising
We advertise our services on Meta (Facebook and Instagram). Meta may place its own cookies or tracking tags on this website so it can measure ad performance and show ads to people who have visited it. We do not control how Meta uses data it collects directly. You can manage advertising preferences through your browser and through your Meta account settings.
7. Service providers
We use service providers to run this website and process applications and payments. They process personal information only on our behalf and only as needed to provide their service, under contracts that require them to protect it:
- Wistia, to host and play our video and to report on video views.
- Vercel, to host this website and run the function that sends applications.
- Resend, to deliver application details to us by email.
- Stripe, to process card payments for bookings.
- PayPal, to process PayPal payments for bookings.
- Google (Gmail), to send and receive email about your application and bookings.
- Calendly, to let you book a call after your application. Calendly collects the name and email you enter when you book.
Each provider has its own privacy policy, which we encourage you to review.
8. How we share personal information
We do not sell personal information. We share it only:
- With the service providers in section 7, under confidentiality and only for the purposes described above.
- With facilitators, staff, and licensed health professionals involved in your screening or ceremony, and only as far as needed for that purpose.
- With our professional advisors, such as lawyers and accountants, when needed for advice.
- If required by law, a court order, or a government authority, or to establish, exercise, or defend a legal claim.
- To protect the rights, property, or safety of Transcend Center, our clients, or others, including to prevent fraud or misuse.
- In connection with a sale, merger, financing, or transfer of all or part of our business. If this happens, we will notify you, and the new owner must continue to protect your information under this policy.
Sensitive information is only shared for the reasons above. If we ever want to use or share your information in a way not described here, we will ask for your consent first.
9. Where your information is stored
Our head office is in Canada. Some of our service providers store or process information outside Canada, including in the United States. These include Vercel, Resend, Stripe, PayPal, Google, Meta, Wistia, and Calendly. When they do, we rely on their contractual protections, and the information may be subject to the laws of the country where it is processed, including lawful access by its authorities.
10. How long we keep information
We keep personal information only as long as needed for the purpose it was collected for, or as required by law. Different kinds of information are kept for different periods:
- Applications: 1 year after our last contact with you, so we can offer follow-up support and meet record-keeping requirements.
- Billing records: 7 years, as required by tax and accounting law.
- Website analytics: indefinitely, as set in the Wistia and Youform accounts.
When information is no longer needed, we securely destroy it or remove details that identify you. In limited cases, information may be kept for archiving or statistical purposes, with appropriate safeguards.
11. How we protect information
We protect personal information with safeguards suited to how sensitive it is:
- Technical: password protection, encryption where available, and monitoring of our systems.
- Administrative: access limited to people who need it, privacy training, and confidentiality agreements for staff and contractors.
- Physical: secure storage for any paper records.
No method of transmission or storage is completely secure, so we cannot guarantee the security of information you send us over the internet. If we believe there has been a breach that creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.
12. Accuracy
We make reasonable efforts to keep the personal information we hold accurate and complete. If you tell us something is wrong, we will correct it without delay and let you know.
13. Your rights
Under Canadian privacy law, you have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Withdraw consent to our use of your information, subject to legal or contractual limits.
- Object to or restrict how we use your information in some circumstances.
- Request deletion of your information, subject to legal requirements to keep it.
- Request a copy of your information in a common, machine-readable format, where practical.
To make a request, email jake.nylund@gmail.com and describe what you are asking for. We need to verify your identity before we act on it, so we may ask for information to confirm who you are. We will respond within 30 days of receiving a complete request. If we need more time because the request is complex, we will tell you the reason and the new timeline within the first 30 days. We do not charge a fee for most requests. If we do, we will tell you in advance.
We encourage you to contact our Privacy Officer first, so we can address your concern directly. If you are still not satisfied, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
14. Children and minors
Our services are for adults only. You must be 18 or older to submit an application. Do not send us personal information if you are under 18. If we learn that we have collected information from someone under 18, we will delete it.
15. Links
This website does not link to other websites. Our video and application form are provided by the service providers listed in section 7, and their own policies apply to the information they process.
16. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in the law. The date at the top shows when it was last changed. If we make a material change, we will tell you before it takes effect, by posting a prominent notice on this website and, where we have your email address, by email. Where the law requires it, we will get your consent before we use your information in a new way.
17. Contact us
Nylund Holdings Ltd. (doing business as Transcend Center)
Privacy Officer: Jacob Nylund
101-1865 Dilworth Drive
Kelowna, BC V1Y 9T1, Canada
jake.nylund@gmail.com